I used to love netflix. For years I touted its perfection to everyone. We were in from the start and had almost 0 problems over the five years.
But come the changes in August, we bailed. But I love movies so...
We just spent a very frustrating day with Netflix, trying to get the $7.99 DVD in the mail plan. We could not find this alterative on the site. Anywhere.
Call One-She set up an account and said go ahead. We couldn't go anywhere. Every time I tried to order a movie, it changed my plan to the streaming one + the mail one for $16. I couldn't even get to the movies after a while.
Call Two-Oh, that other person did it wrong. Now it's all set up. Duh, no. Same thing. Streaming only.
Call Three-Gee, I can't figure out how to fix this. Maybe you should cancel this membership and you can start a new one. Sometimes that works. (Sometimes that works!!!)
I try to cancel my membership altogether and the site won't let me do that. Just keeps telling me how about how to stream movies.
I call to cancel my membership and they tell me it's cancelled. But yes, you made me cancel the first account before I opened a second. I now want to cancel the second one.
Can you tell me why you want to cancel it and answer a brief survey on customer service
I get the survey in the mail anyway. Four of them. One after each call. You can imagine what I said.
How did Netflix go from being the gold standard US company to being this? Four people answered my calls and not one of them knew how to fix it. Can it really be this hard or is this a technique they now use to force people to stream?
I now officially hate netflix. I feel like creating a logo to post on my blog. Maybe I will